Shipping and returns
Payment policy
We accept payment by Paypal or credit card, debit card and charge card on the Internet. All transactions take place via a secure server with Protx online banking.
LuxuryBoots.co.uk have made every possible effort to ensure that your card details are not used fraudulently and we do not hold your card details at any point during or after a transaction with us.
Shipping
All deliveries are within mainland UK are free.
If your item is in stock, it will be delivered within 1 to 3 days. If a sooner delivery is required please contact our customer service department and we will endeavour meet your request. All deliveries are subject to availabilty.
Returns policy
At Luxuryboots.co.uk, we accept that on occasions you may need to return an item for various reasons, our returns policies are listed below:
If you believe your item is faulty, print and complete the returns form and return this along with the faulty item to;
Returns dept
LuxuryBoots.co.uk
3/5a Park Road
St Annes
Lancashire
FY8 1QX
The fault must be verified by LuxuryBoots.co.uk as a manufacturing fault before a refund or exchange is issued, on receiving a returned item we will contact the customer to advise how we will continue with the return. If the item is faulty the cost of postage will be refunded by LuxuryBoots.co.uk.
Return/Exchange an item if the item, which you ordered, does not fit, or you just simply do not like it, then you may return the item within 7 days of receipt to LuxuryBoots.co.uk for a full refund or exchange. Items to be returned
- Must be unworn
- Have all the original sales tags intact
- The Cube anti-tamper security seal must not be broken
If the security seal is broken, the tags are missing or there is evidence that the item has been worn (deodorant marks, smell of smoke, perfume/aftershave) then the item will be returned to you and no refund or exchange will be issued.
You must complete the returns form that is printed on the back of your receipt and post it to the above address. The cost of returning an item is to be paid for by the customer and the returned item is the customers responsibility until it arrives at LuxuryBoots.co.uk, therefore we recommend sending parcels via recorded delivery so if the parcel is lost in transit it is insured by Royal Mail.
If for some reason the item that you receive is not the item that you ordered, please contact our customer service department on 01253 714683 and you will be advised on how to proceed with the return.